FREE SHIPPING ON ORDERS OVER $60

FAQ 2


FAQ

SHIPPING & PROCESSING

HOW LONG IS THE PROCESSING TIME?

 

Once payment has been made, 99% of all orders leave our fulfillment center within 2-3 days. They will be sent to the shipping company and from there it will be completely handled by them.

 

HOW LONG IS THE SHIPPING TIME?

 

Shipping times vary for different locations. Shipping for orders in the United States, United Kingdom, Canada and Australia takes 15-20 days. Shipping for other locations takes 20-40 days.

 

DO YOU DELIVER INTERNATIONALLY?

Currently we only ship to locations in the US, UK, Canada, Australia and most countries in Europe.

WHICH COURIER WILL BE USED FOR THE DELIVERY?

For US orders, delivery will be via USPS. For other countries, it will depend on your respective countries' courier services.

WHERE WILL MY ITEM(S) BE COMING FROM?

 

Our fulfillment centers are located in the US, China and India. We source our products from only the most experienced and reliable manufacturers.

 

HOW MUCH DOES THE SHIPPING COST?

 

This depends on the quantity of product ordered, the total weight, and where we're shipping to. Currently we are running a promotion where if you order more than $75 USD worth of items, we are offering FREE delivery to ALL locations.

 

PAYMENT

POST-SALES

RETURNS & REFUNDS

OUR RETURN POLICY

 

Our return policy lasts 30 days from the date you receive the product. If 30 days have gone by since, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept returns of products that are intimate or sanitary goods, health and personal care items, hazardous materials, or flammable liquids and gases. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Do note that return postage fees will not be covered by us. We recommend emailing support@straydeal.com for full order return inquiries.